March 27, 2006
To: Investment Dealers Association
Industry Self Regulating side, not Trade Association please
Suite 1600, 121 King Street West ,
Toronto , Ontario M5H 3T9
Tel:(416) 364-6133 Fax:(416) 364-0753
Enforcement Matters Only: Fax (416) 364-2998
Dear Sir or madam,
I have learned a great deal since making my initial complaint about self-dealing practices such as double dipping, charging commissions on top of fee accounts, and or charging fees on top of commission accounts. I have since seen two account statements from separate retired people where they paid commission on investment products, only to be convinced later that a fee based account was in their best interest. The account was changed into fee based and they were dealt an additional cost, over and above what they had already paid. Why? In whose interest would this change be?
The one retired couple, when pointed out what had just occurred to them, said they were resigned to accept this kind of "financial abuse". When I asked them why, they replied that there is no use questioning such a large corporation. That is the feeling of those who know the risks of speaking out against the firms your association represents. An unfair, partial, and bullying response is what they expected. So they remained silent. I still have copies of their statements to prove the double dipping.
The other retired individual, whose account I have copy of, also was charged fees on top of commissions already paid, with no subsequent improvement or change in her investments, just an additional fee to the advisor. When I wrote in my complaint about this, the RBC response was mixed:
1) First RBC responded by saying that double dipping is a bad practice and that they "frown" on it.
2) Second RBC response was to point out that the fine print in the account opening documents clients sign allow such additional charges to be placed on accounts.
3) Third response was that if the client was given a discount, or a reduced fee on top of the already paid commission, then they were actually saving money.
The second retiree tells me that her response to her complaint (from the IDA, no less) was the third one. They made her feel like a fool for having complained. Told her that, in fact her advisor charged her an additional fee of less that he could have, and therefore, she was the beneficiary of his generosity. End of complaint. IDA bows out.
She could have pursued this complaint (as I hope you now will have the will to) but she also was resigned to the fact that the large corporation, as well as the carefully made up protective agency (IDA) would not be worth fighting with, as she was retired and did not have the emotional energy to engage them if they were unwilling to admit to wrongs of their salespersons.
My problem with the retired client who was charged at least twice, is that the IDA ignored the fact that a trusted investment firm claiming trusted advisor status with this person, just added an additional cost to this persons account, without adding any benefit to the client. This appears to me to be a clear violation of the Securities Act, in so many ways. To be specific, a violation of the portion of the act that states that each and every transaction must be for the benefit of the client. How could the IDA look the other way, and in fact participate in such a response to such an action?
I only hope that the changes now made at the IDA have ensured that this kind of "paid industry enforcer" behavior does not occur in future, and that your newly polished organization is now prepared to actually investigate the cases and the complaints that are brought to your attention. I copy this letter to some interested senators and others in media and government in hope of renewing an investigation into these double dipping allegations, and if necessary, investigation into the objectivity and benefit to the public interest of the IDA itself as a self regulatory agency. That is exactly what was called for by the Ontario Standing Committee on Finance and I look forward to an open and transparent investigative process of your organization.
Thank you for taking the time to assure myself and others, of the intentions and the actions that the IDA is willing to take in this matter. (double dipping complaint by RBC representatives and client examples of same discovered after leaving firm)
Below is a request for proper investigation into my original allegations of double dipping against RBC, as well as some industry relevant questions that have arisen from IDA actions since.
Now that the IDA has separated it's regulatory function from it's lobby association, I feel slightly more confident that an objective investigation may be made into a case of investment firm wrongdoing that I complained of originally. I have also had time to better understand the process by which you operate and the system, and I enclose additional questions as a result. I would appreciate it if your organization could respond to this inquiry and these questions.
The original complaint was given to you in 2002, and was handled at that time by a Steve Quinn. I felt it was not handled in proper manner for several reasons. I could be wrong on any of them, but I did have the feeling none-the-less.
First, my complaints to the Alberta Securities Commission about what I felt to be clear violations of several sections of the Securities Act, were seemingly ignored by the ASC, and the issue was referred to you, the IDA. I am told that is standard industry practice, but my reading and my research indicate to me that this practice may not be proper according to the securities act. I understand that provincial securities commissions are responsible for policing the securities act, and that the IDA responsibilities may be limited to capital requirements, registration requirements, and other areas of self-policing of IDA member behavior and standards.
Question # 1. Can the IDA tell me with any clarity; exactly what powers are granted to it, and what powers are not granted to it as a self-regulatory agency? I am unclear on where securities act violations should be directed, or complaints about investment people, or investment firms. Can you tell me when a provincial securities commission is responsible for a complaint, and when the IDA takes responsibility? I would appreciate a reply as simple and concise as possible for the benefit of public clarity on this matter. Although I worked in the industry for twenty years, it was never made clear to me.
Another assumption I made was that the IDA was industry funded, industry based and industry focused, and therefore was not the most appropriate or the most objective organization to make complaint to about the industry. I felt that the obvious conflict of interest in complaining about abuses to the association of your abuser would be easily recognized and professionally admitted by your association.
Question # 2 Can the IDA outline what steps have been taken to restore the credibility of the IDA as an impartial, unbiased, self regulatory agency, and specifically, how my complaint, (or other members of the public) against the industry will be handled in future? I am sure you are aware of a general feeling among the industry, that the IDA has acted in the past as a "paid enforcer" of the industry. I can point to several public cases where the IDA has appeared to acting more in this type of role, than in the role of protector of the public. Is there an independent, documented, professional process being now followed, or are files handled in a manner similar to the arbitrary, selective and haphazard manner that the Alberta Securities Commission practiced, as suggested by our auditor general in Alberta?
Question #3 I will repeat, and re-issue my complaint about RBC investment practices which were not in the spirit or the letter of the securities act to you, and ask that you undertake proper investigation into them at this time, instead of your previous response on the matter. I felt your previous response was to turn responsibility back on myself to do my own investigation and make the case for you, and that would be both difficult and illegal for me to access the internal records of RBC. I feel you can and should be doing the investigation yourself, in response to allegations of fraudulent or criminal activity. Again, I apologize if I am mistaken, but the IDA history of being both self regulator (without clearly defining these roles), and industry lobby group, has, as I am sure you will recognize, tainted your claims of objectivity in the past.
Question #4 What, if any, investigation was undertaken by the IDA into my allegations of double dipping and self dealing, and failure to follow codes, laws and practices, in effect failure to follow the spirit or the letter of the securities act when I made complaint about RBC practices. In general my complaints revolved around a firm that promises daily to the public that they will place "YOU FIRST", and from my position inside the firm I found this promise was somewhat empty when ethics and money making came into conflict (by some specific investment salespeople).
Question #5 Can the IDA clarify for me how it is legal for investment salespeople, who are registered as investment salespeople under the law of the Securities Act, and qualified as investment salespeople, to be able under IDA oversight, to advertise themselves as investment advisors, which I understand has a separate and distinct set of educational and experience requirements under the securities act that many of these (90% or more) simply do not meet? I notice my local Toyota dealership advertising that its salespersons are no longer called salespersons, but rather, "product advisors" for marketing reasons. Is there legal precedent to allow this same kind of "marketing label" to be made up for investment people, and is this allowed under the law? Is allowing a salesperson to misrepresent themselves allowed under the securities act. If this practice is not specifically allowed under the law, why would it be allowed under IDA supervision?
Question #6 Does the IDA participate in the Freedom Of Information Act, and if so, will they consent to release the files associated with this complaint, and evidence of any and all actions they have taken as a result of this complaint?
Question #7 What is the appeal process and how does one access it, in matters where the IDA has made a decision than a person feels should be handled more independently?
Thank you for taking the time to clear up some matters of public interest.
I look forward to you early reply.
Regards
Larry Elford
#214, 905 – 1 Ave South
Suite #312
Lethbridge AB T1J 4M7
www.investoradvocates.ca
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